Dear Valued Guest
When you book an appointment online we will ask for your credit/debit card details to secure the booking. Your appointments are very important to the team at Fox Hair Design. Your appointment is reserved especially for you and, whilst we understand that sometimes changes are necessary, we respectfully ask that you let us know at least 48 hours in advance.
Our cancellation policy is strictly 48 hours. If we don’t receive 48 hours’ notice to cancel your appointment then we may miss the opportunity to fill the space and guests on our waiting list miss the chance to come and see us. If we don’t receive 48 hours’ notice to cancel your appointment we reserve the right to charge you a late cancellation fee up to the full value of your appointment.
If you book an appointment online and fail to attend your appointment we reserve the right to charge you a missed appointment fee up to the full value of your appointment.
All returning guests who fail to attend an appointment will be asked to pre pay, in full, for their next two appointments. We completely understand that things can happen at the last minute and can assure you that we will be sympathetic if you need to cancel or rearrange an appointment. All we ask for is 48 hours notice. Should you fail to attend an appointment that has been prepaid, or notify us of a cancellation with less than 48 hours’ notice, we reserve the right to charge a late cancellation or missed appointment fee to the value of your appointment.
Guests who have not had a colour service before, or have not had a colour service for over six months at a Fox Hair Design salon must make arrangements for a colour allergy test. Allergy tests must take place no later than 48 hours before a colour service appointment. Cancellation fees may apply if you do not visit us to have an allergy test performed in good time.
If you are a new or regular guest to our salon, please tell us about your birthday so we can send you a birthday gift voucher. A mobile number and email address are helpful because we always email and text to remind you about your appointment. Please let us know if you change your mobile number or email address so we always have your current contact details on file at Fox Hair Design.