Fox Hair Design | Appointment Booking Policy
Please take a moment to read our Appointment Booking Policy
Appointment Booking Policy
Bookings
When you book an appointment at Fox Hair Design in Barwell we may ask you to pay a small deposit to secure your booking. The deposit will be used against your final bill. Deposits are only refundable or transferable providing you give us with 48 hours’ notice to cancel or rearrange your appointment. We reserve the right to retain your deposit to cover the losses we incur as a result of not receiving sufficient notice to change or cancel your appointment.
Appointments are very important to the team at Fox Hair Design in Barwell. Your appointment is reserved especially for you and, whilst we understand that sometimes changes are necessary, we respectfully ask that you let us know at least 48 hours in advance so that your chair can be offered to someone on our waiting list who needs a little pampering. We really appreciate your help with this.
Allergy Testing
Fox Hair Design is a colour responsible salon. Your safety is our upmost importance. Before your first colour service with Fox Hair Design, or if it is more than six months since your last hair colour service at Fox Hair Design you must make arrangements for a colour allergy test. You will also need a new colour allergy test if you have coloured your hair at home or at another salon since your last colour appointment. Allergy tests must take place at least 48 hours before a colour service appointment. We respectfully request that you remain in salon whilst dye stuff is in contact with your skin. The appointment for an allergy test takes approximately one hour.
If an allergy test is not performed in good time, your appointment will be cancelled, this is for your own safety. Allergy to hair colourants can be fatal.
Please be aware that you may forfeit your booking deposit if you do not visit us to have an allergy test performed in good time.
Cancellation
Our cancellation policy is strictly 48 hours notice.
If we don’t receive 48 hours’ notice to cancel your appointment then we may miss the opportunity to fill the space, and guests on our waiting list miss the chance to come and see us for some well deserved pampering.
Should we not receive 48 hours’ notice to cancel your appointment, we reserve the right to withhold your booking deposit and/or charge a late cancellation fee equal to 50% of the original appointment value.
Late Arrival
Sometimes things happen outside of our control; traffic, the weather, or being unable to find a parking space can make you late for an appointment.
Please give the salon a call if you think you may be late. Usually we can honour your appointment up to 15 minutes after it’s scheduled start time. If you are more than 15 minutes late we may have to cancel your appointment, we’re really sorry but we can’t impact other guests appointments because of late arrival.
When we cancel an appointment due to late arrival you will forfeit your booking deposit.
No Shows
If you fail to attend an appointment you will be asked to pay for the appointment that you missed. You will also be asked to pre pay, for future appointment bookings.
We completely understand that things can happen at the last minute, and we can assure you that we will be sympathetic if you need to cancel or rearrange an appointment.
All we ask for is 48 hours’ notice. Should you fail to attend an appointment that has been prepaid, or notify us of a cancellation with less than 48 hours’ notice, you will forfeit your booking deposit.
