Fox Hair Design | Guest Online Booking
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Appointment Booking Policy
Bookings
When you book an appointment we will ask you to pay a booking fee to secure the booking. The booking fee will be used against your final bill. Booking fees are fully refundable providing you give us with 48 hours’ notice to cancel or rearrange your appointment.
Your appointment is very important to the team at Fox Hair Design. Your appointment is reserved especially for you and, whilst we understand that sometimes changes are necessary, we respectfully ask that you let us know at least 48 hours in advance so that your chair can be offered to someone on our waiting list who needs a little pampering. We really appreciate your help with this.
If you book an appointment and fail to attend, we reserve the right to charge you a missed appointment fee.
Allergy Testing
If you have not had a colour service with Fox Hair Design before, not had a colour service for over six months at a Fox Hair Design salon, or you have coloured your hair at home since your last colour appointment you must make arrangements for a colour allergy test. Allergy tests must take place no later than 48 hours before a colour service appointment.
If an allergy test is not performed in good time, your appointment will be cancelled, this is for your own safety. Allergy to hair colourants can be fatal.
A cancellation fee of 50% of the full appointment value will apply if you do not visit us to have an allergy test performed in good time.
Cancellation
Our cancellation policy is strictly 48 hours.
If we don’t receive 48 hours’ notice to cancel your appointment then we may miss the opportunity to fill the space, and guests on our waiting list miss the chance to come and see us for some well deserved pampering.
If we don’t receive 48 hours’ notice to cancel your appointment, we reserve the right to charge you a late cancellation fee of 50% of the value of your appointment.
Late Arrival
We understand that sometimes things happen outside of our control; traffic, the weather, or being unable to find a parking space can make you late for an appointment.
If you think you may be late please give us a call, we can often honour your appointment up to 15 minutes after it’s scheduled start time. If you are more than 15 minutes late we may have to cancel your appointment, we’re really sorry but we can’t impact other guests appointments because of late arrival.
If we have to cancel an appointment due to late arrival you will be charged a late cancellation fee of 50% of the appointment value.
No Shows
All guests who fail to attend an appointment will be asked to pre pay, in full, for their next two appointments.
We completely understand that things can happen at the last minute and we can assure you that we will be sympathetic if you need to cancel or rearrange an appointment.
All we ask for is 48 hours’ notice. Should you fail to attend an appointment that has been prepaid, or notify us of a cancellation with less than 48 hours’ notice, we reserve the right to charge a late cancellation or missed appointment fee up to the total value of your appointment.
Simply log in and book your next appointment, online, with Fox Hair Design
FOX Hair Design (Barwell) Ltd | 09469116
BARWELL SALON
45 High Street,
Barwell,
Leicester,
LE9 8DS
Guest Information
- Tel: 01455 245245
- Email: info@foxhairdesign.com
- Book Appointments Online
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